FAQ’s

RESERVATIONS AND RENT

Upon signing and returning the agreement with a prepayment of 50% of the rent, your reservation will be confirmed.

The balance of the total due must be paid in full 21 days prior to occupancy. A personal check cannot be accepted for reservations which are made less than 14 days prior to arrival.  All reservations within the 14 day deadline must be paid for with a  cashier’s check or money order.

A security deposit is required for occupancy. The security deposit will be refunded within 15 days from the date the term end as stated in the Rental Agreement.

PAYMENT METHODS ACCEPTED: Personal Check, Money Order or Cashiers Check.

CHECK-IN AND CHECK-OUT TIMES
Check-in time is anytime after 3 p.m. on the date the term begins as stated in the Rental Agreement. Check-out time is anytime before 11 a.m. on the date the term ends as stated in the Rental Agreement.  Please contact us at least one day prior to your arrival if you need help with directions to the home and any other special arrangements which may be necessary.

Keys to the home are in the lock box next to the front door. The code for the lock box will be emailed to you when payment has been made in full.

CANCELLATIONS
Please refer to the last paragraph of the Vacation Rental Agreement Terms and Conditions, which reads as follows:
“IF FOR SOME REASON YOU NEED TO CANCEL YOUR RESERVATION, WE WILL ATTEMPT TO RENT THE HOUSE FOR THE SAME TERMS AND DURATION AS THAT COVERED BY THIS AGREEMENT.   IF WE ARE SUCCESSFUL, WE WILL REFUND YOUR PAYMENT.  HOWEVER, IF WE ARE NOT ABLE TO RENT THE HOME DURING THIS TIME PERIOD, WE REGRET WE MUST KEEP ½ THE RENTAL RATE TO HELP COVER OUR LOSSES.  IF WE ARE ABLE TO RENT THE HOME, BUT ON LESSER TERMS THAN THOSE AGREED TO ABOVE, WE WILL NEED TO KEEP THE DIFFERENCE.”

HOUSE RULES & REGULATIONS
All Tenants, family members and guests shall comply with and abide by all existing rules and regulations of the home they are renting and shall not cause or allow any illegal or destructive activities to take place in or on the premises or in the community.

TELEPHONE USE
Long distance and toll calls are not permitted unless made using a calling card or credit card.  All calls outside of Transylvania County are toll calls. Telephone number LOCAL PREFIXES are: 862, 877, 883, 884, 885, 966.
Cell phones do not work in many parts of the mountains; therefore you should not depend on them for long distance calling.

PETS
Pets are not permitted in the home unless specifically allowed by the property owner.  If permitted, the tenant is required to pay a nonrefundable pet fee. This fee is for the privilege of having one or two clean, well trained, well behaved dogs on the premises.  Any damage caused by the pet(s) will be charged out of the security deposit at the time the Tenant vacates the premises and the final walk through inspection is made. Flea and Tick pest removal is included as damage and can be charged out of the security deposit.

SMOKING
Smoking is not permitted. If the odor of smoke, or damage from smoking is evident, the Tenant will be charged for clean up.  The no smoking policy is strongly enforced for the courtesy of other non smoking guests as well as the home owners, who do not smoke.

CLEANING SERVICE
Cleaning service upon departure is included in your rental fee.  Cleaning service is not provided as part of the rent during tenancy. The tenant is responsible for normal house cleaning during their stay. The regular cleaning service will be scheduled to arrive at check out time on the date the term ends as stated on the Rental Agreement. The cleaning service will make the beds, fold and store extra linens, towels, vacuum, and clean all bathrooms and the kitchen. Any additional cleaning which may be required will be charged out of the Tenants security deposit.

 

 

CHECKOUT PROCEDURES

Tenants understand that it is their responsibility to:

• Lock all windows and doors
• Turn off all appliances and water faucets
• Turn off all heat or air conditioning units
• Turn off all lights
• Wash all dishes
• Leave the premises in a sanitary condition
• Only leave one set of linens and towels per bed to be laundered or, additional charges may apply.

ERRORS AND OMISSIONS

Every effort has been made to ensure that the information in this agreement and features / descriptions listed on the website and marketing materials are accurate.  Changes in amenities, bed sizes, general accommodations, owner reservations and rate changes can and do happen.